Privacy & Protection

Jet9 Privacy Policy — Our Commitment to Protecting Your Data

Your privacy is our top priority at jet9. This policy clearly explains what information we collect, why we collect it, and how it is kept secure. Please read this page carefully, and contact our support team if you have any questions.

Last Updated: 2026

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Types of Data Collected
How We Use Your Information
Cookies & Tracking Technologies
Data Storage & Security
Sharing Data with Third Parties
User Rights & Contact

Section 1

Types of Data Collected

When you register and use jet9, we collect various types of information needed to provide you with a secure and personalised experience. Data is collected only for necessary operational purposes, and nothing beyond what is required is retained. The sections below explain each category of information in detail.

Account Information

During registration, we collect your name, date of birth, mobile number, email address, and password. We may also request details from your National ID or Birth Registration Certificate for identity verification. This information is essential for securing your account and ensuring legal compliance.

Device & Browser Information

We automatically collect your device type, operating system, browser version, and IP address when you use jet9. This information supports platform security monitoring and fraud prevention, and helps verify your identity when the same account is accessed from multiple devices.

Payment & Financial Information (BDT)

Transaction details processed via bKash, Nagad, Rocket, or other approved payment channels — including mobile number, transaction amount (BDT), date, and reference ID — are collected. Full bank account or card numbers are not stored directly by jet9; they are handled through an encrypted payment gateway. All financial data is managed in accordance with applicable financial regulations in Bangladesh.

Usage & Behavioral Data

We collect usage data — including how long you spend on the platform, which pages you visit, and which games or bets you place — for analytical purposes. This helps us improve our service quality and offer recommendations based on your preferences. Session data and click tracking are also used to monitor technical performance.

Section 2

How We Use Your Information

Jet9 uses your data only for specific, legitimate purposes and processes nothing beyond those defined uses. Our data practices are fully transparent and your interests are always the top priority. Below is a brief overview of what data we use and why.

Account Management & Verification: Personal information is used to verify your identity, maintain login security, and assist with account recovery. This is essential for preventing fraud and blocking unauthorised access.
Financial Transaction Processing: Payment information is required to securely process deposits, withdrawals, and other financial activities. It is also used to maintain and audit records of BDT transactions in Bangladesh.
Platform Improvement & Personalization: By analyzing user behavior, we improve service quality, introduce new features, and display content tailored to your preferences — making your overall experience smoother and more enjoyable.
Legal Compliance & Security: Certain data is retained and used to comply with applicable laws, regulations, and regulatory guidelines. Data is also analyzed to address cybersecurity threats and detect unlawful activity.
Contact & Customer Support: Your contact information is used to send important updates, security alerts, and account-related notifications. Your consent is obtained before any promotional messages are sent, and you can withdraw that consent at any time.

Section 3

Cookies & Tracking Technologies

Jet9 uses cookies and similar technologies to keep the platform running smoothly and to improve your experience. Cookies are small data files stored in your browser that help identify you on return visits. Below, we explain the types of cookies we use and how you can manage them.

Essential Cookies

These cookies are essential for maintaining login sessions, storing security tokens, and retaining cart or preference data. Without them, the platform cannot function properly, so they cannot be disabled.

Analytics Cookies

Analytics cookies track which pages are visited most, how long users stay, and which sections generate the most interest. We use this data to improve the platform's content and structure.

Preference Cookies

Preference cookies remember your language, theme settings, and other personalized options so you don't have to reconfigure them every time you visit.

How to Manage Your Cookies

You can delete existing cookies or block new ones at any time through your browser settings. Keep in mind that disabling essential cookies may cause some jet9 services to not work properly. For guidance on browser-based cookie management, refer to your browser's help center.

Section 4

Data Storage & Security

Jet9 uses industry-standard security technology to protect your personal and financial data. All sensitive information is transmitted via SSL/TLS encryption and stored on servers in a secure, encrypted format. Our security team monitors systems regularly and responds swiftly to any unusual activity.

Your data is retained only for as long as necessary to provide our services or meet legal obligations. Even after an account is closed or becomes inactive, transaction records may be kept for a specified period under Bangladesh's financial regulations. Once the retention period ends, data is securely deleted or permanently anonymized.

Encryption & Data Transfer

Every connection on the platform is protected by 256-bit SSL encryption, meeting international security standards. Your password is never stored in plain text — it is secured using a strong hashing algorithm. Payment information is held on separate, secured servers with strictly limited staff access.

Access Control

Only staff who genuinely need your data to perform their job can access it. All employees operate under strict confidentiality agreements and receive regular security training. Every access to internal systems is logged and audited.

Data Retention Period

Data for active accounts is retained for the duration of the service. Following a closure request, financial transaction records may be kept for up to five years in accordance with Bangladesh's financial regulations. All other personal data is securely deleted or anonymized after that.

Response to Data Breaches

In the event of a security breach, jet9 will promptly notify affected users and take all necessary action. Our security team remains vigilant around the clock to minimise harm and conduct post-incident investigations. Relevant regulatory authorities will also be informed in a timely manner.

Section 5

Sharing Data with Third Parties

Jet9 never sells or rents your personal data to third parties for advertising purposes. However, limited data may be shared with trusted partners to deliver specific services. All such partners operate under strict confidentiality agreements and may only use the data for the designated purpose.

Circumstances Under Which Data May Be Shared

Payment Processor: The financial information necessary to process transactions through bKash, Nagad, or other approved payment gateways is shared with those providers. These institutions operate under Bangladesh Bank guidelines and maintain their own rigorous security standards.
Technology Service Provider: We work with reliable technology partners for server hosting, cloud storage, and security services. They are granted access only to the minimum data necessary to carry out their technical functions.
Legal & Regulatory Requirements: We are legally required to provide information in response to valid orders or requests from Bangladeshi courts or government authorities. In such cases, only the specific data requested is disclosed — nothing more.
Fraud Prevention: In cases involving serious fraud or cybercrime, we may be required to cooperate with investigating authorities. Even in such instances, the protection of user rights and privacy remains a priority.

We never share your personal information with third parties for marketing or promotional purposes without your consent. If this policy changes in the future, you will be notified in advance and your consent will be sought where required.

Section 6

User Rights, Policy Updates & Contact

Every jet9 user has clear rights over their own data, and we fully respect those rights. You can view, correct, or request deletion of your stored data at any time. Exercising these rights involves no complicated process — just reach out to our support team directly.

Right to Access Data

You can request a copy of the personal information we hold about you at any time. We are required to provide full details within 30 working days of receiving your request.

Right to Correct Your Information

If any of your stored data is incorrect, you can request a correction. Some details can be updated directly from your account settings; for anything else, contact our support team.

Right to Delete Data

After closing your account, you can request deletion of all personal data not subject to legal retention requirements. Confirmation is typically sent within 30 days of completing the process.

About Policy Changes

This Privacy Policy may be updated from time to time due to changes in technology, law, or our services. We will notify you via your registered mobile number or email before any significant changes take effect. The effective date of the updated policy will always be shown at the top of this page, and continued use of our services will be considered acceptance of the revised policy.

Support & Contact Options

For any privacy-related questions or requests to access or delete your data, please contact us:

Email: support@jet9.im

Our support team is available seven days a week and typically responds within 24 hours. For more detailed assistance, visit our FAQs You may also view this section.

Play Safe, Enjoy with Confidence

Your data is secure and your privacy fully protected at jet9. Register today and experience Bangladesh's leading online entertainment platform.